WGC is a Small Time Operation and has a staff of 1. The website Customer Service is the company's highest priority and most of the time the Designer/Owner handles all web customers inquires, customer service issues and oversees the shipping. He could be in a meeting, in the warehouse, on a plane or driving to an appointment so the best way to contact us is by email. For urgent inquiries, please call us at (646) 367-1720. If the phone goes to voice mail, please leave a message and that message will be automatically emailed to the staff.
SHIPPING AND RETURN POLICY
Item RETURNS (standard policy)
Items on sale or discounted cannot be returned for refund. If noted, items can be returned for size exchange or website credit. A Return Authorization label must be requested within 14 days of the orders delivery date. After the return is sent, the item must be shipped back to our return address within 5 days. The item(s) must not be worn, altered or washed and be accompanied by original tags. Shipping fees (if any) are not refundable. Any returns received that do not comply at the terms above may be denied at the discretion of Williamsburg Garment Company. Returns received at our address more then 30 days past the delivery date are non-refundable, unless delayed by the shipping company. WilliamsburgGarment.com reserves the right to charge additional shipping charges after more then 1 exchange shipment of credited merchandise. Refund processing time can range from 10 to 21 days after the return is received back to stock.
Service RETURNS (alterations policy)
Alterations charges are services preformed and the fees cannot be refunded. Any product which alterations are added are non-refundable and not returnable for exchange or credit. Alteration fees are final sale.
HOLIDAY RETURNS (Nov.24 - Dec. 25)
The terms above are extended. Purchases made between Nov. 24 through Dec. 25 have until Jan. 15 to return and refund.
We recommend international customers use Paypal.com for payment for the fastest order processing and shipping. Our regular credit card processor has very high security settings and often require manual approval even if the purchase is approved on our website. However, Paypal.com orders are processed without delays.
All returned items should be declared as a "Return of USA Merchandise" on the customs declaration; returned packages that do not have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees. Customer must pay brokerage fees, taxes and all shipping cost.
SHIPPING FEES AND DELIVERY TIMES
All shipping services used by WilliamsburgGarment.com provide a tracking number and standard carrier insurance. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested. We reserve the right to make adjustments to the shipping cost if the actual shipping cost charged by shipping company is higher then our estimated cost billed (not including handling fees). WilliamsburgGarment.com is a small time operation so allow up to 2 business days until shipping. Sometimes our 2 man staff is traveling and goods cannot ship until the staff returns. If you do not receive a tracking number within 3 days, please email us to inquire about your estimated shipping date.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
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